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NHS National Staff Survey 2021

Making sure our staff are happy and healthy at work is a top priority for the Trust and we’re delighted that our latest NHS Staff Survey results reflect this.

Scoring above the national average for acute trusts in five out of the seven NHS People Promise themes and scoring the same for the other two, these positive results demonstrate the continued improvements we are making as a Trust, even as we continue to respond to the challenges of COVID-19.

Encouragingly the results show that more staff are happy with the standard of care provided and would be happy for friends and family to be cared for by our teams. Our levels of staff engagement and morale scored higher than the national average for other acute trusts too.

But our highest score compared to the national average was achieved under the theme “We are always learning’, showing that we have a strong learning ethos with staff feeling they have opportunities to develop their careers and improve their knowledge and skills, and felt supported to develop their potential.

Sue Steen, Chief People Officer, Maidstone and Tunbridge Wells NHS Trust said: “Making sure our people are happy and healthy at work is crucial to providing the high quality, compassionate care we strive for, so it’s fantastic to see that we’re improving in these areas, especially staff engagement and morale.  Hearing staff feedback is vitally important to the way we support our people and ensure MTW is the best place to work.”

This is the second time in a row that the Trust has received a 52% response rate to the NHS Staff Survey – that’s the voices of 3385 staff who shared their views on a range of topics from working as a team to being recognised and rewarded.

In 2021, the NHS Staff Survey was redesigned to track the progress against the seven elements of the People Promise. This is a promise we must all make to each other – to work together to improve the experience of working in the NHS for everyone.  The Trust’s full report can be viewed here